When will my order ship?
In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via most efficient method at 1:00PM Eastern Standard Time (Monday-Friday). If you need to cancel the order please login to your account by clicking on the My Account / Order Status link at the top right hand side of our site.
How do I estimate Next Day/2 Day delivery days?
Is there a cut off time for Next Day Air orders to ship the same day?
Yes, generally all orders placed after 1:00 PM EST are shipped the following business day.
Can I correct or change the delivery address of my order?
Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5-$10 depending on what service you choose. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account and change your address. Click the My Account / Order Status link at the top right hand side of our site to edit your account information.
Reshipment of Orders Due to Incorrect Address:
USA Orders If your order was returned to IHealth Fulfillment due to incorrect address, a reshipment fee of $20 will be applied to customer’s account. The reshipment will be via 2-Day Shipping. Overnight reshipment of order will be $40. International Orders If your order was returned to IHealth Fulfillment due to incorrect address, a reshipment fee of $40 will be applied to customer’s account.
How are Military Orders shipped?
All Military orders (APO/FPO addresses) are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.